Growth of Services Outsourcing to India: U.S. International Trade Commision

William Greene (U.S. International Trade Commision) released a report on outsourcing to foreign countries such as India the exposes its benefits and potential liabilities. Some of the benefits include Labor Arbitrage, the opportunity to build a global production chain, and the ability to provide round-the-clock service to customers. Some liabilities include loss of institutional knowledge, loss of management control, and vendor underperformance. This report provides a factual and well-balanced source of information on outsourcing.